Frequently Asked Questions

Please understand that the availability of a property is not guaranteed at the time you apply. When properties are posted on our website, they are available, but multiple people may be applying for properties simultaneously. Applications are processed in the order they are received. You will be notified of your application status within two business days and applications can be transferred to other properties for up to 30 days if your first choice is unavailable.

You may apply to a property directly from the listing by clicking on the Apply Online button.

In addition to the application itself, each applicant must submit the following:

• A copy or picture of a valid state or government issued ID
• Two (2) years of verifiable rental or mortgage history. This must include names and contact information for landlords and/or mortgage companies.
• Proof of income confirming total combined gross income is equal to or greater than three (3) times the monthly rental amount.

Yes, we charge $50 per application which includes a $5 convenience fee. This may be paid online at the time of your application submission.

NO. Application fees are non-refundable.

Yes, each person 18 and older intending to occupy a property must submit a separate application and pay all associated fees.

These are currently occupied. Please be respectful of the current occupant's privacy and do not visit these properties unless your visit has been scheduled and announced by Bingham Halliburton.

If a property is listed as "By Appointment Only", this means the property is still occupied or there is some other circumstance that requires an agent-accompanied showing. If the property does not state "By Appointment Only", it will be a self-guided tour with access via electronic lock box, and an agent will not meet them at the property.

Once you've selected a showing day and time, you'll be prompted to provide some information about yourself and your rental needs. You'll also be asked to submit a picture of your photo ID and provide credit card information.

Please know you will NOT be charged for viewing a property, but rather this is a security measure we take should something be damaged or stolen during a showing.

No. Please understand that we are unable to guarantee this due to applications being submitted online and the possibility of applications for the same property being submitted simultaneously. All applications are processed in the order in which they were received. If someone applies ahead of you for your first-choice property, your application is good for 30 days and may be transferred to another property.

No, signing leases and all related documents may be completed electronically.

Yes. Leases give the landlord or their agent the right to enter the property to inspect it to see if tenant(s) are complying with the terms of the lease, make repairs. Additionally, the landlord or agent may enter the property to put up "For Rent" signs or to show it to prospective new tenants if notice to vacate has been given or the lease is otherwise not being renewed.

Some repairs are the landlord's responsibility while others are the responsibility of the tenant.

Landlords Must:

1. Comply with local building and housing codes.
2. Keep the unit in a fit and habitable condition.
3. Keep all electrical, plumbing, HVAC, sanitary concerns, and appliances he or she has provided in good, safe working order. It is tenant responsibility to notify the landlord of repair requests in writing except in the case of emergencies.
4. Keep common areas in safe condition.
5. Provide smoke detectors.

Tenants Must:

1. Keep the rental property safe and clean.
2. Dispose of trash and garbage in an appropriate manner
3. Pay rent and comply with all lease terms.
4. Allow no damage to be done to the property (whether damage is caused by tenants, their guests, or pets)
5. Comply with all local laws and ordinances.
6. Replace batteries in smoke detectors as needed.
7. Upon vacating, leave the property clean and in the condition, it was when you moved in. The exception to this is normal wear-and-tear.

No. If your lease includes a specific termination date, you are obligated for the entire lease term even if you must vacate due to personal circumstances. However, members of the military who are receiving a permanent change of station are exempt from this requirement. If you vacate the property early and the landlord is unable to secure new renters, you are responsible for rent and utilities until a new tenant is found or until the original lease term ends.

If you'd like to vacate your property at lease end, you must provide a 60-day notice to vacate in writing.

If a lease renewal is being offered, you will be sent a renewal document to sign approximately 90 days prior to lease end. All tenants and cosigners must sign this document.

Rent is due on the 1st of each month regardless of holidays or day of the week. For your convenience, a grace period is provided until 5 p.m. on the 5th of each month before rent is considered late and late fees are charged. Late fees will be discussed in your lease.

If you move in at any other time of the month, you'll be charged a prorated rental amount for that month with regular, full rental payments being due on the 1st of the following month.

For your convenience, rent may be paid online through our Hemlane App in the tenant portal. This may be done by credit/debit card or tenants can set up a bank account (or prepaid card) to pay their rent which Hemlane accepts. Setup bank account here Hemlane accepts cash apps payment from either Chime bank's spending account option or Green Dot bank's checking account option.

The landlord may not raise your rent within a lease term. However, they reserve the right to increase rent at the time of lease renewal.

BEWARE OF SCAMMERS Please be aware that Bingham Halliburton Properties will not have property owners contact you directly. Please verify with us before submitting any rent or deposit payments to anyone other than an BHP representative for these properties.

All non-emergency maintenance requests must be submitted in writing through our Hemlane Maintenance Portal. Please note, if you don't already have a Hemlane account set up, please do so here. Be sure to include photos with your request. Send as many details as possible we can quickly evaluate the issue and send to the appropriate vendor. Also, please consider our list of common maintenance issues that can be easily addressed by tenants and don't necessarily require a service call.

If you have a true maintenance emergency after-hours or on the weekend, please call our 24/7 emergency maintenance line at (555) 123-4567. Our maintenance service will determine if your issue is a true emergency and, if it is, dispatch a vendor to your home. Please see our Hemlane emergency guide here.

• Loss of A/C or heat in extreme temperatures and it can't wait until the next business day
• Any type of water leak that cannot be contained or turned off until the next business day.
• Loss of hot water when office is closed the next day.
• Broken windows, locks, or doors that cannot be secured until the next business day.
• Major storm damage
• Clogged toilet if there is only one toilet in the unit.
• Fire (call 911 first)

The circuit breakers keep tripping

Check appliances to see if circuits are overloaded. Too many appliances being used at once - things like the microwave, toaster, curling irons or blow dryers - can overload circuits.

I'm experiencing electrical issues

Check the GFI button on outlets. Outlets with GFI buttons are typically found in the kitchens and bathrooms. Push the "reset" button on the outlet. This will most often restart the electrical system. Sometimes there are multiple GFI outlets in a home so be sure to check around the house and make note of where they're located.

My garbage disposal isn't working

Check the underside of the unit for a reset button, push the button, and try the disposal switch again. If this doesn't solve the problem, or the disposal is making a humming noise, please put in a service request.

My A/C or heat isn't working

Check all circuit breakers during extreme temperatures. If the circuit breaker overloads, it will trip the HVAC breaker. Flip the breaker at least 3 times. Please note that during extreme temperatures, heat or A/C may not reach desired temperatures. Turning the system way up or down will not solve this problem and does not warrant a service call.

My smoke alarm isn't working

Check to see if it needs a new battery. If batteries are new and it is still making a chirping sound, submit a maintenance request. Do not disable smoke detectors under any circumstances or you may be held personally liable in the event of a fire.

My oven isn't working

Check to ensure that the settings on the unit are not preventing the oven from turning on or heating properly.

I'm having a pest issue

If you notice insects inside the home within the first 30 days of your tenancy, please contact us. After the initial 30 days, pest control is a tenant responsibility unless otherwise stated in your lease.